Frequently Asked Questions

We offer brand instruments that are brand new and germ free, as well as used instruments that have been completely sanitized and refurbished to like-new condition.

Our instruments range from beginner generic instruments to advanced professional level by manufacturers like Yamaha, Jupiter, Selmer for band, and Roth, Semlinger, Juzek for strings.

Pay the total amount by credit card or check for 10 full months.

White Label instruments are recommended for beginner students. These instruments are extremely durable with scratch-resistant varnish to withstand accidental bumps and drops that might come from younger hands. The strings are lower and softer for easy playability.

Black Label instruments are recommended for advanced players. These instruments are carefully designed and constructed with aged wood, creating a more sophisticated sound.

Euro, Silver, and Gold Labels, available on certain instruments, are recommended for professional or more serious musicians. The tonal quality and musicality of these instrument rival those played by professional musicians.

A valid Mastercard or Visa card number is required for automatic renewal of your rental annually, as well as for security purposes for those choosing to pay by check. This information establishes the fact that you have a credit history. Signing your rental agreement and supplying the credit card information gives us the right to charge your credit card for any unpaid overdue balances.

We can deliver instruments throughout the year, with our busiest time being in the beginning of the school year (late August to early September). We are also glad to offer pickup or delivery directly to your home or school throughout Fairfield County, Connecticut and New York, New York. Those who wish to have an instrument in time for the school year should contact us in the first two weeks of August to reserve your instrument for delivery or pickup.

Our Norwalk office is open from Monday through Satruday from 10am-6pm. and fully prepared to address any problem with your rental instrument, no appointment needed. If we ask to hold on to your instrument for repair, we can provide a complimentary loaner instrument when available.

We offer repairs on all instruments and can service the needs of both student and professional musicians with the utmost attention. We perform all kinds of repair service, from minor adjustments to major restorations. Repair costs reflect a reasonable fee based on the required or requested adjustments, the quality of the instrument, and your specific needs. Contact us for a free estimate.

Without insurance, the renter takes full responsibility for theft, loss, or damage to the rented instrument. In the case of theft or loss, the renter would be charged the retail replacement value of the instrument. In the case of damage, all repair work would be done by RentalInstrument.com and the cost of repair will be charged to the renter’s credit card.

All instruments rented from us must be repaired by RentalInstrument.com ONLY. Damage of the instrument is covered under insurance up to the retail replacement value of the instrument, after which the instrument will be considered a “total loss”. HOWEVER, insurance will NOT cover damage or loss caused by the mishandling, abuse or neglect of the instrument.

Some examples of accidents our insurance DOES cover:

• I was playing my violin in class and another student bumped into me and knocked it out of my hands.”
• “I slipped on some ice and landed on my cello.”

Examples of what our insurance DOES NOT cover:

• “I was playing “swordfight” with my clarinet/ flute with a fellow classmate.”
• “I accidentally ran over my son’s cello with the car.”
• “My dog chewed on my bow.”
• “I left my instrument at school and somebody took it.”
• “I was angry and took it out on my instrument.”

We do not cover negligence. We understand that accidents can happen everyday to anyone and everyone. We don’t like to nickel and dime our students for scratches, dents or other minor accidents. Our main goal is simply for kids to enjoy their instrument and have fun with it! Repairs are very costly, and can cost a minimum of $75 an hour. We ask that you take the best care of your instrument. The better the care, the longer you will have your instrument. RentalInstrument.com is responsible for any manufacturing defects or malfunction.

Should your child require or desire a different size instrument, his or her instrument can be exchanged at any time at no extra fee, should the desired instrument be available.