Rent or buy, what happens if your child stops playing, what the damage insurance covers, and whether normal wear will cost you. Straight answers on all of it, including the parts that are not in our favor — the insurance doesn’t cover theft or loss, and we’d rather you knew that before you needed it than after.
Yes, at no charge, as many times as growing requires, and it is one of the main reasons to rent a string instrument rather than buy one. Most students move up a size every eighteen months to two years through…
Then you return the instrument. That is the whole point of renting instead of buying, it happens in every school year, and nobody here will make it awkward. One thing we ask, sincerely: tell us what is actually going on,…
Covered: accidental drops, minor dents, stuck valves and keys, ripped corks, mouthpiece mishaps, the ordinary catastrophes of a student’s year. Plus a loaner instrument while yours is on the bench, when one is available, at no extra cost. One request…
No, not for normal wear: strings wearing out, rosin used up, bow hair breaking strand by strand, a case zipper giving out. That is expected, and it is never charged to you. Damage is different: dents, cracks from drops, a…
Rent, in almost every case: beginners can’t yet handle an instrument safely, children outgrow sizes and switch instruments, and renting turns those surprises into a phone call instead of a buying mistake. And we would say that even if we…