Can we buy the instrument we’re renting?
Yes, and you can do it whenever you like rather than waiting for the rental to end. Everything we rent is available to buy, at every label, and what you have already paid in rental fees comes off the price.…
Renting & Insurance
Rent or buy, what happens if your child stops playing, what the damage insurance covers, and whether normal wear will cost you. Straight answers on all of it, including the parts that are not in our favor — the insurance doesn’t cover theft or loss, and we’d rather you knew that before you needed it than after.
What schools do you deliver to?
We deliver across Fairfield County, Connecticut, and into Westchester County and New York City. In practice that is roughly a twenty to thirty mile radius from our Norwalk shop, and about a hundred schools in a given year. Westport, Fairfield,…
How far ahead should I book a short-term rental?
As early as you can, particularly December through the spring, which is our busiest short-term season. That said, short notice is part of this work. If your instrument was damaged in transit yesterday and you play tomorrow, call us. We…
Where do you deliver short-term rentals?
Throughout Manhattan and across Connecticut, and to venues around the tri-state area. Delivery is quoted with the rental rather than charged at a flat rate, because it depends on where you are and when you need it. You are also…
How much does a short-term rental cost?
It depends on the instrument, the level, how long you need it, and whether we are delivering, which is why we quote rather than publish a rate. A single-day cello delivered to a Manhattan venue and a month-long flute collected…
What’s the minimum short-term rental period?
A single day. Rentals are priced by the week, but if you need a cello for one concert on Saturday, that is a job we will happily take, and one a lot of rental houses will not.
Do I get a loaner instrument while mine is being fixed?
If you have the damage insurance and we have one free in the right size, yes, at no extra cost for the duration of the repair. If we do not, we move your repair up the queue instead, so your…
We’re renting from another company. Is it worth switching to you?
Often, yes, and we make it easy to find out: bring us what you paid your current rental company last year, and we will take 50 percent off that figure for your first year with us. The offer needs a…
How long is a school-year rental? Is it a full year?
A school-year rental is 10 months, September through June. It is not a 12-month rental, and we would rather say that plainly here than have you discover it in the paperwork. What about July and August? If you renew for…
Do you ship instruments?
No. We rent in person across Connecticut and New York, we deliver locally and to the schools we serve, and that is the whole map. We do not ship instruments anywhere. We tried it, years ago. Shipping fragile instruments to…